Operations Manager



United States
Posted on Thursday, July 4, 2024

About us:

Syndica is creating the Cloud of Web3. We supply the most critical applications in Web3 with enterprise-grade RPC infrastructure and developer tools tailored for the Solana ecosystem. Joining our team means you'll be held to a high standard, technically challenged, and grow close to a group of individuals passionate about building new infrastructure technologies.

We are backed by strategic partners, investors, and advisors who are all-in on our mission: Chamath Palihapitiya of Social Capital, Steve Jang of Kindred Ventures, Joe McCann of Asymmetric, Jump Crypto, Coinbase Ventures, Solana Ventures, Circle Ventures, and many more.

About you:

  • You have 3+ years of experience working in a role where you demonstrated exceptional problem-solving skills.

  • You are highly organized and detail-oriented, with exceptional skill in managing multiple, often competing priorities.

  • You can adapt and pivot quickly in fast-paced, rapidly growing environments.

  • You are dedicated to providing the best customer and employee experience.

  • You are able to handle matters confidentially.

Standout experience:

  • Project management or coordination capabilities, preferably in a SaaS company or startup.

  • Human resource or people management experience with a focus on recruiting.

  • Experience working directly within the C-suite or founders.

  • Bachelors in Business Administration or relevant experience.

About the role:

As an Operations Manager, you will collaborate with cross-functional teams across the company, including engineering and operations, to solve complex problems. You will develop systems and processes, impacting operations and long-term success while scaling and fostering a vibrant workplace culture. You will enhance office systems and oversee onboarding to ensure efficient operations and successful integration of new hires among, other exciting projects.

Key responsibilities:

  • Work quickly and independently on projects assigned by the founders.

  • Handle incoming technical questions from our platforms with urgency.

  • Craft job descriptions, promote them on LinkedIn, and conduct interviews.

  • Onboard and offboard employees following current processes and procedures.

  • Update our Employee Handbook with relevant processes for our employees.

  • Work closely with our Head of Growth to plan events.

  • Book team travel and coordinate events.

  • Set up team-building events for in-person meetings.

  • Work with the design team to ideate branded material and ship to production.

What does success in this role look like?

  • In three months, you have become an integral part of the organization and are leading critical projects.

  • In six months, you have earned the team's trust, delivered tasks with minimal guidance, and are helping to mentor employees on best practices.

  • In twelve months, you have established a cadence of predictable, on-time delivery of best-in-class operational strategy and execution.